Shipping Availability
We want our pieces to reach you wherever you are. If your country is not listed at checkout, just drop us a message at admin@thepomphouse.com and we’ll do our best to assist.
Processing & Shipping Time
Orders are usually prepared with care within 1–3 working days.
If the item is in stock, we’ll ship it within 3–8 working days after payment.
Please note that we don’t ship on Saturdays or Sundays.
If you need to modify your order, contact us within 12 hours after placing it.
Made to Order Items
Some of our designs are crafted especially for you.
These Made to Order pieces take about 1–2 weeks to finish before they are ready to be sent.
If your cart contains both Made to Order and Ready to Ship items, we’ll send everything together once the made-to-order pieces are completed.
You’ll find the estimated dispatch date in the product description and again at checkout.
Estimated Delivery Times (Standard Shipping)
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Bulgaria: 2–5 days
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European Union: 5–10 days
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UK: 5–10 days
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USA: 7–14 days
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Canada & Australia: 10–30 days
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Everywhere else: 10–30 days
Express shipping : 3–8 days, available at an additional cost of 30 €.
NB! At the moment Express shipping is not available for the USA.
Please allow a little extra time during holiday seasons, as couriers may be slower.
Customs & Import Taxes
For the USA, all customs duties and import taxes are already included in the shipping price. You won’t need to pay anything extra or deal with customs paperwork .
For the EU, UK, Canada, Australia and other regions, shipping remains free on orders over 35 €, and no additional customs duties will apply within the EU.