Refund policy
RETURNS AND EXCHANGES
You may exchange or return your items for a full refund within 30 days of fulfillment.
After the exchange or return request has been processed, you will receive the instructions for further processing.
The package that is returned to us will be considered a return and you will be refunded the amount for the product. A new order must be made to resend the package.
Items need to be unworn, undamaged, in re-sellable condition.
We reserve the right to refuse returns that do not meet these criteria.
We do not refund shipping costs.
We process refunds within a few days after receiving the items.
Depending on the payment platform it can take up to 5 working days for the money to show on your account.
Please note that we can only process an exchange once we have received the original product in good order.
For any questions about the return and exchange process, you can contact us at admin@thepomphouse.com
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The address for returns is stated below:
Razkosh – Ivan Ivanov
kv. Simeonovo; ul. 58-ma. #3A
Sofia 1434
Bulgaria