Shipping policy
SHIPPING
We work hard to ensure our products can be ordered from as many locations as possible and are constantly evaluating ways we can improve the experience for our customers. If your country is not listed at checkout, please contact us at admin@thepomphouse.com, and we will do our best to assist.
The shipping cost will be calculated at checkout. For orders outside the EU, customers will be responsible for any additional customs expenses.
All orders will be shipped within 3-8 working days after the payment, via standard (7 - 30 days depending on the location) or express (2-5 day delivery) shipping option. If your order hasn’t arrived within that time, please contact us.
We do not ship on Saturday or Sunday.
For modifying your order, please contact us within 12 hours of order placement.
SHIPPING OF MADE TO ORDER ITEMS
Made to Order items are purchased BEFORE PRODUCTION and are not ready to ship.
Made to order items have their own estimated shipping date which is located in the description of each item and at the checkout.
If your cart contains Made to order products and available products your order will be shipped when Made to order products are restocked.
Estimated delivery times for Standard shipping:
Bulgaria: 2-5 Days
European Union: 5-10 Days
UK: 5-10 Days
USA: 7-14Days
Australia: 10-30Days
Everywhere Else: 10-30Days
DHL Express delivery: 3-8 days at additional cost of 75 Euro
Delays are possible during the holiday season! We are not responsible for delays caused by customs procedures.
Processing time : 1-3Days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.